ESSAYS ON DECEPTIVE COUNTERFEITS IN SUPPLY CHAINS: A BEHAVORIAL PERSPECTIVE

This dissertation is comprised of three essays intended to contribute to the operations management discipline, specifically within supply chain management. The first essay provides a research agenda for studying deceptive product counterfeits, which are products that have been manufactured and/or distributed and sold by an entity in violation of another’s intellectual property rights and intentionally misrepresented by the seller as the genuine article. The proliferation of counterfeits into legitimate supply chains presents quality, health and safety and cost concerns for nearly all industries. We identify antecedents of vulnerability to deceptive counterfeits for firms and their supply chain partners using Situational Crime Prevention Theory and Normal Accident Theory. Vulnerability to counterfeiting has negative performance impacts for the firm, its customers and society. We propose using the Six Ts of Supply Chain Quality Management (Roth, Tsay, Pullman and Gray, 2008) as an approach to select effective strategies to mitigate these impacts. Essay Two serves as an initial effort to understand how counterfeits can enter supply chains. In this essay, we test whether purchasing specialists can serve as effective guardians of the supply chain using a scenario based role playing experiment. We explore if buyers can detect signals of counterfeits in proposals and successfully avoid the counterfeit supplier in the decision process. We additionally examine whether time constraints and workload pressure detracts from the ability to successfully process signals and avoid the counterfeit. We find that the buyers can successfully detect counterfeit signals and avoid the counterfeit in the selection decision, but don’t find support for time constraints and workload pressure effects. The final contribution of this dissertation is a methodological essay that explores the effect of time pressure on decision making by using a combination of perceived time pressure and objective measures of time spent in the decision process to determine if time pressure affects the quality of the decision making in a supplier selection decision. We find that time constraints and perceived time pressure are related constructs that negatively affect decision quality in a supplier selection decision

Theory-based communication skills training for medicine counter assistants to improve consultations for non-prescription medicines

Context: Medicine counter assistants (MCAs) supply the majority of non-prescription medicines (NPMs) to consumers. Suboptimal communication during consultations between consumers and MCAs has been identified as a major cause of inappropriate supply. Evidence from medical consultations suggests that training in specified communication skills can change professional behaviour. Methods: A feasibility study was conducted to evaluate the effect of theory-based communication skills training for MCAs. Thirty MCAs were recruited from 21 community pharmacies in Grampian, Scotland. The intervention comprised 2 4-hour training sessions, held 1 month apart. The sessions were informed by results from previous studies and the Calgary−Cambridge evidence-based model of communication skills training. Strategies for guiding individuals through change were adopted from cognitive behavioural therapy techniques. The theory of planned behaviour was used to assess potential pathways to behaviour change. Recorded data were collected during covert visits to the pharmacies by simulated patients at baseline and 1 month after each training session. Communication performance was measured as the number and type of questions asked. Results: Compared with baseline measures, the total number of questions asked increased in the intervention group at both timepoints. No change was shown in the control group between baseline and follow-up 1, and a decrease was shown in the total number of questions from follow-up 1 to 2. The intervention appeared to have greater effect on consultations involving advice, compared with those concerning product requests. Discussion: Communication performance improved following training. Increased information exchange is associated with guideline-compliant supply of NPMs. A substantive randomised, controlled trial is now planned to assess the intervention.This study was funded by the Chief Scientist Office, Scottish Executive Health Department

Ghrelin is an Osteoblast Mitogen and Increases Osteoclastic Bone Resorption In Vitro

Ghrelin is released in response to fasting, such that circulating levels are highest immediately prior to meals. Bone turnover is acutely responsive to the fed state, with increased bone resorption during fasting and suppression during feeding. The current study investigated the hypothesis that ghrelin regulates the activity of bone cells. Ghrelin increased the bone-resorbing activity of rat osteoclasts, but did not alter osteoclast differentiation in a murine bone marrow assay nor bone resorption in ex vivo calvarial cultures. Ghrelin showed mitogenic activity in osteoblasts, with a strong effect in human cells and a weaker effect in rat osteoblasts. The expression of the human ghrelin receptor, GHSR, varied among individuals and was detectable in 25–30% of bone marrow and osteoblast samples. However, the rodent Ghsr expression was undetectable in bone cells and cell lines from rat and mouse. These data suggest that elevated levels of ghrelin may contribute to the higher levels of bone turnover that occurs in the fasted state

The multi-layered nature of the internet-based democratization of brand management

The evolution of the internet, including developments such as Web 2.0, has led to new relationship realities between organizations and their stakeholders. One manifestation of these complex new realities has been the emergence of an internet-based democratization of brand management. Research about this phenomenon has so far mainly focused on investigating just one or more individual themes and thereby disregarded the inherent multi-layered nature of the internet-based democratization of brand management as a holistic, socio-technological phenomenon. The aim of this paper is to address this limitation through an investigation of the various socio-technological democratization developments of the phenomenon. To achieve this aim, a balanced and stakeholder-oriented perspective on brand management has been adopted to conduct an integrative literature review. The review reveals three key developments, which together form the essential parts of the phenomenon: (I) the democratization of internet technology, (II) the democratization of information, and (III) the democratization of social capital. The insights gained help to clarify the basic structures of the multi-layered phenomenon. The findings contribute also to the substantiation of a call for a new brand management paradigm: one that takes not only company-initiated but also stakeholder-initiated brand management activities into accoun

Car dependent practices: findings from a sequence pattern mining study of UK time use data

This paper identifies three main understandings of the notion of 'car dependence' in transport research: a micro-social understanding (dependence as an attribute of individuals), a macro approach (attribute of societies or local areas as whole), and a meso-level understanding, where it refers to trips – or rather to the activities that people travel to undertake. While the first two approaches have been dominant, this paper further develops the third, addressing questions as to whether and why certain activities are inherently more difficult to switch away from the car. At the theoretical level, it builds on theories of social practice to put forward the notion of ‘car dependent practices’. At the empirical level, it demonstrates that the application of sequence pattern mining techniques to time use data allows the identification of car and mobility intensive activities, arguably representing the trace of car dependent practices. Overall, the findings of this mining exercise suggest that the emphasis of existing literature on escorting children, shopping and carrying heavy goods as car dependent trip purposes is not misplaced. Our analysis adds to this knowledge by contextualising the information by providing detailed quantitative analysis of a larger, richer set of activities hitherto overlooked in transport policy. The article concludes by illustrating the policy implications of the approach adopted and the findings generated, discussing possible strategies to steer practices in a more sustainable direction by creating material alternatives to the 'cargo function' of car travel